Verbal De-escalation
(Coming In April)


Today’s increased service demands, and scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often abounds when it is later discovered that there is little evidence of verbal de-escalation techniques employed by our personnel.  This is particularly true when incident video and audio reviews are utilized.  In some cases, it has become clear that the verbal actions of the public safety responders actually served to escalate the situation.  Administrators are now asking, have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?  Surviving Verbal Conflict® training provides public safety professionals with time-tested communications skills proven to help de-escalate volatile situations, safeguard fellow officers’ emotional and professional well-being, and significantly enhance the agency’s professional image. And, in the event that de-escalation proves impossible, the utilization of these techniques make use of force decisions more readily defensible in the courtroom and in the public eye.

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Daniel is a graduate from North Carolina State University and a 14-year police veteran of Raleigh Police Department. He was promoted to corporal in 2004. He was promoted to sergeant in 2010 and remained at the Training Academy as the Raleigh Police Commandant, where he is still assigned. During his career, he has trained over 400 basic and lateral police recruits. Daniel has presented at the Problem Oriented Police Conference for Speeding in Residential Neighborhoods in 2002 and received a Goldstein Award for his effort. Daniel developed and implemented a Field Training Program for Raleigh Police Department creating consistency between the Academy and the field. Daniel is an instructor in Defensive Tactics and is very passionate about training police officers in the articulation of force used by officers in the line of duty. He illustrates simple indicators for police officers to recognize prior to an assault. These indicators and body language will allow the officers an opportunity to prepare for or repel an attack by an offender.